Privacy Policy | Scottsdale Mold Remediation Pros

Who we are and scope of this policy

Scottsdale Mold Remediation Pros operates this website and provides mold remediation services in and around Scottsdale, Arizona. This privacy policy explains what we collect, how we use it, and the choices you have. It applies to information we get through our site and when you call us to discuss service, scheduling, or billing.

Information we collect

Contact details you share on a call: your name, phone number, service address, and details about the job (for example, bathroom mold removal, attic or basement concerns, crawl space or shower grout issues, black mold, residential or commercial needs, and emergency requests).
Service records: notes from scheduling and site visits, photos of affected areas you send to us or we take to plan and document work, and related correspondence.
Billing details: invoice and payment information. If you pay by card, payment is processed by a third‑party processor; we do not store full card numbers.
Website and device data: IP address, browser and device type, pages viewed, time on page, and cookies or similar technologies used for basic analytics and site security.

How we use information

To return your call, understand your mold issue, provide an estimate, schedule an arrival window, and perform the requested work (residential mold remediation, black mold remediation, bathroom and shower grout mold removal, crawl space, attic, basement, emergency, and commercial mold remediation).
To send invoices and receipts and keep normal business records.
To operate, maintain, improve, and secure our website.
To comply with law, enforce terms, and prevent fraud or misuse.

Sharing and disclosure

We share personal information only as needed to run our business:

With our staff, field technicians, and trusted contractors who help perform the work you request.
With service providers who support operations (for example, payment processing, accounting, website analytics, and secure data storage).
With property owners, managers, tenants, insurers, or adjusters when you ask us to coordinate service or billing with them.
If required by law, subpoena, or to protect rights, safety, and property.
As part of a business transfer if we ever sell or reorganize our business.

We do not sell personal information.

Cookies and analytics

Our site may use cookies and similar technologies to keep the site working, remember basic settings, and measure traffic. You can set your browser to block or delete cookies. Some site features may not work as expected without cookies. We use common analytics tools to understand site use in aggregate; these providers may set their own cookies.

Data retention

We keep information for as long as needed to provide service, maintain records, and meet legal, tax, and safety obligations. When no longer needed, we delete it or de‑identify it according to our retention practices.

Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of storage or transmission is perfectly secure, and we cannot guarantee absolute security.

Your choices and rights

You can choose what to share with us; if you withhold details we may be unable to provide an estimate or schedule service.
You can ask us to access, correct, or delete information you have shared, subject to legal and record‑keeping requirements. We may need to verify your identity before acting on a request.
If we use calls or texts for appointment updates, you can ask us to stop non‑essential messages at any time.

Children’s privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, call us and we will address it.

Do Not Track

Your browser may send a Do Not Track signal. There is currently no industry standard for responding to these signals, so our site may not change its behavior when it receives them.

Third‑party sites

Our site may link to other websites. We are not responsible for the privacy practices of sites we do not control. Review their policies before sharing information.

Changes to this policy

We may update this privacy policy from time to time. We will post changes on this page. Your continued use of our site or services after changes are posted means you accept the revised policy.

How to contact us

Questions about this privacy policy or your information? Call us.

Contact Us About This Privacy Policy

Questions about this privacy policy, or a request to see, correct or delete what we hold about you — call Scottsdale Mold Remediation Pros on (866) 785-1333 or email info@scottsdalemoldremediationpros.com. We work across Scottsdale, AZ.