Terms of Service

1. Acceptance of these terms

By requesting an estimate, scheduling work, or allowing our crew on site, you agree to these Terms of Service. If you are acting for a property owner, tenant, HOA, or business, you confirm you have authority to approve work and accept charges.

2. Who we are and what we do

Scottsdale Mold Remediation Pros provides mold remediation for homes and businesses in the Scottsdale, Arizona area, including residential mold remediation, black mold remediation, shower grout mold removal, bathroom mold removal, crawl space mold removal, attic mold removal, basement mold removal, emergency mold remediation, and commercial mold remediation. We do not perform services that are not listed on this site or not written into your estimate. Any repair, reconstruction, or cosmetic work is outside the scope unless specifically included in writing.

3. Estimates and scope of work

We provide a written estimate describing the work area(s), methods, materials, and pricing before work starts. The estimate controls what is included. If hidden conditions are found (for example, mold extending beyond the area that was visible during the initial visit), we will explain the change and provide a revised estimate or change order for approval before proceeding. Disposal fees, if any, will be listed on the estimate or invoice.

4. Pricing and payment

Prices are stated in the estimate or invoice and may include labor, materials, equipment, and disposal. Taxes and government fees, if applicable, are your responsibility. Some projects may require a deposit; if so, it will be stated on the estimate. Payment terms and accepted payment methods will be stated on your estimate or invoice or explained when you call. Past‑due balances may accrue a reasonable late charge as allowed by law and may be referred to collections.

5. Scheduling and access

We schedule work in arrival windows, which we give you when you call. Weather, access issues, and prior jobs can affect timing. You agree to provide safe, clear access to the workspace, including parking for service vehicles, and to ensure utilities needed for the job (electricity, water) are available. An adult with authority to approve changes must be reachable by phone while we are on site.

6. Preparation and property protection

You are responsible for moving personal items, valuables, and fragile objects away from work areas unless the estimate states otherwise. We use common containment and control practices (such as plastic barriers, HEPA filtration, and negative air where appropriate) to help limit the spread of dust and spores. Despite care, remediation can produce noise, dust, odors, and discoloration of some materials. Cutting and removal of contaminated drywall, trim, insulation, grout, caulk, or other materials may be required to reach and remove mold as described in the estimate.

7. Health and safety

Mold work can involve irritants, cleaners, and airborne particles. Keep children, pets, and nonessential persons out of work areas. We are not medical professionals and do not provide medical advice. If you have health questions, consult a licensed healthcare provider.

8. Emergency requests

Emergency mold remediation is scheduled by phone only. After‑hours or urgent work may carry different rates, which will be disclosed on your written estimate or invoice before work proceeds beyond initial stabilization.

9. Changes, additions, and delays

Requests to add areas or services must be approved in writing and may change price and schedule. If we encounter conditions that make the job unsafe or outside the agreed scope, we may pause work and discuss options. If access is not available at the scheduled time, a reasonable trip or wait charge may apply, as stated on your estimate or invoice.

10. Cancellations and rescheduling

If you need to cancel or reschedule, call us as soon as possible. Any fees or deposit terms related to cancellation will be stated on your estimate or invoice. We may reschedule if conditions on site would prevent safe or proper work.

11. Customer responsibilities

• Identify all known water sources or leaks and arrange for repair by others, unless your estimate states otherwise.
• Inform us of any known hazards on site before work starts.
• Do not run HVAC systems that draw air from the work area unless we advise otherwise. Cover or isolate returns and supplies as instructed by our crew.
• After we complete remediation, control moisture and humidity to help prevent recurrence. Ongoing moisture issues can cause new mold growth.

12. Items not included

Unless your estimate states otherwise, we do not include: independent laboratory testing, third‑party inspections, building permits, reconstruction, painting, retiling, regrouting beyond localized removal needed for mold remediation, contents cleaning outside the work area, or storage. If these are needed, we will note them and you may arrange them.

13. Photographs and documentation

We may take site photos before, during, and after work for documentation, training, or quality control. Photos focus on building conditions and work areas, not people. We may share project documentation with you, your property manager, or your insurer upon request. We do not publish identifying details of a private residence or business without your consent.

14. Warranty and limitations

We stand behind our workmanship as described in your estimate or invoice. Because future moisture conditions are outside our control, we do not warrant against future mold growth after we complete the agreed work. To the fullest extent allowed by law, our liability for any claim related to our services is limited to the amount you paid us for the specific job giving rise to the claim. We are not responsible for indirect or consequential damages such as loss of use, loss of rent, loss of business, or diminished value.

15. Website and informational content

Content on our website is general information and may not reflect the conditions at your property. It is not technical, legal, or medical advice. Estimates and invoices control over any website description or example.

16. Third parties

If you hire or require third parties (for example, a plumber, roofer, or independent inspector), you are responsible for their scheduling, costs, and performance unless our estimate states we will coordinate them. We are not responsible for delays or defects caused by third parties.

17. Commercial clients

If you are a commercial client, any purchase order terms that conflict with these Terms of Service are rejected unless we sign a separate agreement. Site rules and safety requirements must be provided in advance. Work logs or access badges required by your facility should be arranged before our arrival.

18. Title to removed materials

Contaminated materials removed from your property become our responsibility only when loaded onto our vehicle. Title to all other materials remains with you. If you wish to retain any removed item, tell the crew before removal begins.

19. Force majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including severe weather, utility outages, accidents, road closures, supply interruptions, or other causes outside our control.

20. Disputes and governing law

Please call us to discuss any concern. We will work with you to review the estimate, the work performed, and available options. These Terms and any dispute relating to our services are governed by the laws of the State of Arizona. Venue and jurisdiction lie in the state courts located in Maricopa County, Arizona.

21. Changes to these terms

We may update these Terms of Service from time to time. Changes apply to services scheduled after the date of the change. The date at the bottom of this page is the effective date.

22. Contact

To ask about these terms, your estimate, or your scheduled job, call us. The phone number on this site is the correct and current number to reach our office. Effective date: [set by site].

Contact Us About These Terms of Service

Questions about these terms of service, or anything on this page you want explained — call Scottsdale Mold Remediation Pros on (866) 785-1333 or email info@scottsdalemoldremediationpros.com. We work across Scottsdale, AZ.